Leicester Terrace Health Care Centre

Leicester Terrace Health Care Centre 2017-07-17 Person 5 5 0

Leicester Terrace has been rated as excellent in a recent CQC check. My wife & I have only very good things to say about LTHCC. All staff have been helpful at all times.

Leicester Terrace Health Care Centre 2017-03-17 Person 2 5 0

I have been with this Surgery all my life. I'm finding it more difficult to get appointments with GP of my choice . In fact it's very rare you can get an appointment when you want one. I find it all very frustrating. Really not good for ones health. It would be nice to phone for an appointment and get one with your preferred GP If you call in at lunch time they have one poor receptionist on duty who is trying to answer phone book people in etc. Not a good impression.

Leicester Terrace Health Care Centre 2017-01-11 Person 2 5 0

Rude receptionist and felt that although the doctor was treating the symptoms in front of her she wasn't really listen to what I was saying.

Leicester Terrace Health Care Centre 2016-11-28 Person 2 5 0

Whilst the quality of care at the surgery is good trying to book an appointment to get that care is extremely difficult. Rarely is SystmOnline kept up to date so you're forced to ring them for an appointment, be left hanging on the line and when you get through be told that they can't advise of available appointments and to ring back at the end of the week. I had been asked by Dr Smart, who is also bound by this incapable system, to make an appointment to see him before Christmas yet when I rang four weeks in advance of Christmas week I was told they had no information for appointments up to Christmas and was asked to ring back. I rang again a week later with three weeks to go to Christmas week and was told they still had no information for appointments up to Christmas and was asked again to ring back. As a person with severe mental health difficulties Dr Smart is my primary point of contact with healthcare services yet Leicester Terrace have made it extremely difficult to maintain that contact with healthcare services and have contributed to a deterioration in my health as a result.

Leicester Terrace Health Care Centre 2013-11-07 Person 5 5 0

We have been with this surgery for 30 years and have always been extremely happy with our experience both with the GP's and the nurses.